FAQ

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1. How long does shipping take?

Order processing takes 1–3 business days. Standard shipping usually takes 8–12 business days.

2. Can I track my order?

Yes. After shipping, you will receive a tracking number via email.

3. Which countries do you ship to?

Currently, we only ship to Austria.

4. Can I return my order?

Returns are not accepted. However, if there is a problem with your order or the item arrives damaged, we will, of course, issue a refund.

5. What material is the jewelry made of?

All our products are fashion jewelry. Terms like "gold" or "silver" describe only the color of the jewelry, not the material. Markings like "925" or "18k" are purely decorative.

6. Does the jewelry change color?

To maintain the original appearance of the jewelry for as long as possible, we recommend avoiding contact with water, perfume, and chemicals.

7. Is the jewelry suitable for daily wear?

Yes. Our jewelry is designed for daily wear and an elegant, minimalist style.

8. How can I contact you?

You can contact us via the contact page or by email: b9298326@gmail.com. We usually respond within 24–48 business hours on weekdays.

9. Is there free shipping?

Yes, standard shipping takes 8–12 business days.

10. Can I cancel my order?

Orders can only be canceled within a short time after purchase, so please contact us as soon as possible.