Frequently Asked Questions — LUCCIA

📦 Shipping

Which countries do you ship to?
We currently ship to Austria, Germany, France, Italy, Spain, and the United Kingdom.

How long does shipping take?
- Standard Shipping: 8–12 business days (included in the product price).
- Express Shipping: 3–5 business days (€40 extra).
- Reduced Express Shipping: €25 if your order total is €150 or more.

Do I have to pay for shipping?
- Standard shipping is free — it's included in the price.
- Express options are available for an additional fee at checkout.

How long does it take to process my order?
Orders are processed within 1–3 business days after payment confirmation.

🔁 Returns & Refunds

Can I return a product?
We do not accept returns. However, if your product is damaged or incorrect, we’ll offer a full refund.

What if my item arrives damaged or incorrect?
Please contact us within 14 days of delivery. Send us photos and a brief description of the issue. If approved, you will receive a full refund.

How long does a refund take?
Refunds are processed within 5–7 business days after approval.

📬 Order & Tracking

Will I receive a tracking number?
Yes. Once your order is shipped, we’ll send you a tracking number via email.

What should I do if I haven’t received my order?
If it’s past the estimated delivery time, contact us — we’ll help resolve the issue.

💍 Product Information

Are your products made of real gold or silver?
No. All our items are fashion (costume) jewelry. Terms like "gold" or "silver" refer to the item's color, not the material. Any markings such as "925" or "18k" are decorative only.

Is your jewelry hypoallergenic?
Our jewelry is made from materials such as stainless steel, titanium steel, or copper. While generally safe, we recommend avoiding contact with water or wearing if you have strong metal allergies.

📞 Contact

How can I contact you?
Email us at b9298326@gmail.com — we usually respond within 24 hours on business days.

Still have questions?
Feel free to email us any time — we're happy to assist you!